Refund policy
Refund & Returns Policy
All products sold by TT.customz are custom-made to order according to the customer’s selected specifications, materials, and configuration. Because of the bespoke nature of these products, we do not accept returns, cancellations, or refunds once production has started, except in cases where the item arrives damaged, defective, or incorrect.
Damaged, Faulty, or Incorrect Items
Customers must inspect their order immediately upon delivery. If the item is damaged, faulty, or incorrect, you must contact us within 48 hours of delivery at info@ttcustomz.com with:
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Clear photos of the outer shipping box
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A full unboxing video showing the sealed package being opened
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Photos and/or video clearly showing the issue
Failure to provide an unboxing video showing the condition of the package upon arrival may prevent us from opening a courier damage claim and may result in the request being declined.
Where the issue is confirmed as manufacturing defect, damage in transit, or an incorrect item supplied, we will arrange an appropriate resolution which may include repair, replacement, or partial/full refund at our discretion.
Non-Returnable Items
The following items are non-returnable and non-refundable:
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Custom-made steering wheels and personalised products
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Items ordered with custom specifications, finishes, trims, stitching, or electronic configurations
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Installed, used, or modified items
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Sale items and clearance items
Returns sent without prior written approval will not be accepted.
Refund Processing
Where a refund is approved, it will be issued to the original payment method within 10 business days after inspection and approval. Processing times may vary depending on the payment provider.
Contact
For all return or damage claims, contact:
info@ttcustomz.com
